Managed IT & Security Prepared for Erik and Alexis · after our call on September 3
Eight people, a growing book, a new floor in January, and IT that's been handled by whoever had a minute. It's worked. You told us it's getting harder every time someone new starts. Here's the plan: understand what you have, write the standard down, run it for you, and build the new office right the first time. Same Google. Same Macs. No scare tactics.
Your words: "we'd want that team to help us no later than with our office build-out." Everything on this page is sequenced to that date, so you walk into the new floor with the network already working.
The principle
"Nobody at Gator puts money to work on a hunch. There's a thesis, a model, a risk limit, and a review, and it's written down so the next analyst can pick it up. Your eight laptops have been running on hunches for years, and it's worked because the people are good. That's the whole gap, and it maps one to one. Everything on this page is us bringing your own discipline to your own machines." Joshua R. Easters, Managing Partner, Diversicom
What you run
What we run
You don't hold a position you can't explain in writing. We don't run a computer we can't describe in writing: what's on it, who owns it, how it's protected, what happens on day one and the last day.
A limit stops a bad trade before it becomes a bad quarter. Application control stops an installer nobody approved before it becomes a bad month, and MFA everywhere means a stolen password opens nothing.
When an examiner or your insurer asks, your compliance team hands over a file, not a story. The IT side gets the same: the security policy, the training record, retention that's verifiably on. You hand it to us.
Your investors get a plain-English account of what happened and what's next. So do you, from us, every quarter: what we did, what's coming as you hire, what it cost, and what we'd do differently.
We did our homework
First, credit where it's due: you've run a firm with a serious book on IT you figured out yourselves, between Erik, the traders, and your computer guy. Google Workspace, Zoom Phone, HubSpot, MFA already on email, and a team that reaches for Gemini before it reaches for a helpdesk. Those are good instincts. We're not here to undo any of them. Here's what we mapped from Thursday's call.
Email and files
Google Workspace
Committed, and it works. Microsoft accounts only for Excel and Word. Other firms made this a problem. We don't
Computers
Mac and Windows
Alexis on a Mac. Windows versions, antivirus, and personal-versus-business Microsoft licensing unconfirmed. That's the audit
The office
Firewall and Wi-Fi
Picked by your last provider about two years ago. No servers. We identify the firewall in week one and check whether it can fail over
Phones
Zoom Phone
No desk phones. The main line is still on Vocality and should move to Zoom. We chase that during onboarding
MFA today
On, for email
Good start. It expands to Workspace as a whole, Microsoft, HubSpot, and anything with a login your team shares
AI
Claude Team
Plus Gemini and ChatGPT seats. Your analyst is building your research process on it. You're ahead of most firms here
The work that starts now
Getting started is a fixed fee and covers everything it takes to put the standard in place. The office build-out is a real project, and we don't guess at those. We walk the space first, then you get a number in writing. A simple rule separates the two: getting what you already own working right is onboarding, not a project.
$2,500fixed, one-time
Agents on every Mac and PC, so we see what you see and "shut it off remotely" becomes a button. The Google Workspace review: MFA on every account, retention verified, sharing settings, the analyst's access confirmed to one folder. The Microsoft licensing audit, personal versus business, with the clean path to one answer.
Then the standard itself, written and approved by you: the device baseline, the one-phone policy, the first-day and last-day runbooks, and the main line moved to Zoom. Delivered by day 30 with a twelve-month roadmap in plain English.
Quotedafter the site walk, in writing
You said it yourself: you don't want to build out 3,000 square feet and have someone come in later to fix the infrastructure. Agreed. Wi-Fi first, because it's been fine and it'll stay that way: business-grade access points placed from a survey of the new floor plan, not guessed.
Drops only where they earn it: the printer, the conference room screen, anything that never moves. We test the cabling from Erik's 2010 build before assuming any of it needs replacing. Frontier comes in as the second carrier, and both circuits sit behind a firewall that fails over on its own.
Sign, and we start the same week. Agents on, the Workspace and licensing reviews under way, the firewall identified. Your team gets the support number on day one.
The standard delivered and approved. The site walk of the new suite, the Wi-Fi survey, and the build-out quote in writing, while you're still meeting with the contractor.
Second circuit ordered early, because carriers take their time. Cabling tested, access points and the failover firewall installed as the space comes together.
Cutover before move-in day. The first quarterly sit-down lands a few weeks later, with the hiring checklist ready for whoever you add next.
A new hire, start to finish
You said one to three hires in the next 18 months, maybe an intern, maybe a client-service role. Here's what that looks like as it runs today, next to how each step goes once the standard exists. Nothing on the right is hypothetical. It's how our clients' new hires start every week.
Someone accepts. Now a laptop, a Gator email, a phone, a HubSpot seat, Drive access, and the portals all have to exist by their first morning.
Somebody remembers to buy the laptop, somebody creates the account, somebody figures out the Microsoft license. It gets done because the people are good, and it takes evenings that belonged to someone's real job.
We order the machine to the Gator standard, image it, create every account from the runbook, and ship it or hand it over. One email from you. Nothing to remember.
What you'd notice A note from us two days before they start: "Ready. Here's what's in the box."
They open the laptop for the first time. What happens next sets the tone for everything.
Passwords get texted, the Wi-Fi gets shared, someone finds out the antivirus never got installed. If the person who knows how is in Connecticut on a client call, day one waits.
MFA set up on the spot, Drive and HubSpot waiting, Zoom Phone assigned, protection already running. If anything's off, they call our support line, not Erik.
What you'd notice Nothing. That's the point. They're working by 9.
Their phone, their Claude seat, the research folder, the portals. The small things that quietly define the standard.
Gator mail goes on their own phone because two phones is too corporate, and Erik's right about that. But there's no way to take the work side back off later.
Work email and files live in a managed space on their own phone. Their photos are theirs. The work side is Gator's, and it can be wiped without touching anything else. Claude, Drive, and the portals are scoped to what the role needs.
What you'd notice No second phone. No corporate feel. Nothing to argue about.
They're in New York with Derek, on a hotel Wi-Fi nobody trusts, and the laptop won't connect at 7 AM.
Everyone's responsive, so it gets figured out. But the founder of a $750 million firm troubleshooting hotel Wi-Fi is the most expensive IT support there is.
Encrypted disk, managed protection, and MFA mean a strange network is just an inconvenience. Our support team fixes the connection, or says "use your phone's hotspot, here's how," in minutes.
What you'd notice Erik's phone doesn't buzz. Derek's does, once, with the fix.
Someone leaves. Maybe on good terms, maybe not. Either way, every door needs to close the same hour.
Gator email, then HubSpot, then whatever else comes to mind. The laptop is wherever they left it, still signed in. The phone still has the mail. Alexis asked about exactly this.
Sign-ins revoked everywhere, the laptop locked and wiped remotely, the work side of the phone removed, the mailbox preserved for the records you have to keep. A checklist, done by us, confirmed back to you in writing.
What you'd notice A short email from us: "Closed at 2:15 PM. Here's what was done."
You asked, we answered
Erik asked for the honest version of how we work, how it's priced, and what the service levels are. Here it is, in writing. Filter by area.
Your setup
No. We support Google Workspace for other clients today and we're not going to lead with a migration. The plan is to harden what you have: MFA everywhere, retention verified, sharing settings, device management, all inside Workspace. Microsoft stays where it's needed for Office.
AnsweredYour setup
Josh is a Mac user. Dave is a Windows user. Neither of them minds. Macs get the same agents, the same baseline, and the same runbooks. The standard describes what a Gator computer does, not which logo is on the lid.
AnsweredYour setup
Yes, and we agree with Erik's reasoning. Work email and files go into a managed work profile on each person's own phone. When someone leaves, we wipe the work side only. Their photos and messages are never touched.
In onboardingYour setup
One call to us. Sign-ins revoked across Workspace, Microsoft, HubSpot, and the portals, the laptop locked and wiped remotely, the phone's work side removed, the mailbox kept for retention. Confirmed back to you in writing the same hour.
In the runbookYour setup
That's the first 30 days. Agents on every machine tell us exactly what's there. The licensing audit gets everyone onto business accounts, and usually saves money before it costs any. Then the baseline is checked automatically, forever.
In onboardingYour setup
For most of what an adviser sends, it's a Workspace setting we turn on during onboarding, and it's already encrypted in transit. If a client or a counterparty needs a message locked to them specifically, we set that up too. Nothing to buy first.
AnsweredThe new office
Wi-Fi for people, because it's been fine and it'll stay that way with business-grade access points placed from a survey. Drops for the printer, the conference room screen, and anything that never moves. We test the 2010 cabling before replacing any of it.
AnsweredThe new office
Yes. Frontier almost certainly has a circuit in The Point. Both connections plug into a firewall that fails over automatically, so an outage on one is invisible. If the firewall you have can do it, we keep it. If it can't, you get the number before you buy.
In the build-outThe new office
A month or two is fine for the decision. The build-out is the real clock: a site walk in October keeps January safe, because carriers and cabling take weeks, not days. We'd rather design it with your contractor than after them.
Honest answerHow we work
Your last provider did, until your compliance team said it wasn't required, and we're not going to argue with them. An annual penetration test and a quarterly risk report are part of Fortify anyway, so you get the record without a separate project or a separate debate.
IncludedHow we work
The number isn't a call budget. It pays for the standard, the monitoring on every machine, the security stack, the runbooks, and the documentation your insurer and compliance team will ask for. A quiet phone is the point. You're paying for things not to break, and for someone to own it when they do.
Straight answerHow we work
Everyone gets our support line, staffed by our helpdesk and security engineers, 9 AM to 6 PM. After hours, the answering service texts the on-call engineer. A firm that trades doesn't get to pick when the market opens, so if it's stopping someone from working, it's an emergency and we treat it like one. No extra charge either way.
The service levelThe Diversicom difference
Plenty of firms sell managed IT. These are the things that, day to day, make a small firm's life genuinely easier, and they're built into how we work, not billed as extras.
Today an IT question at Gator finds whoever happens to be free. With us in place, everyone on your team has our support line, staffed by our helpdesk and security engineers. "Is this email real?" gets answered by a person in minutes, not by a group text.
The standard, the runbooks, the quarterly report, the security policy. When your compliance team, your insurer, or an examiner asks, you hand them a document instead of a story.
Per person, per month, and it moves only when your headcount does. Projects are quoted in writing and approved first. When we say a number, it's the number.
Google Workspace, Macs, Zoom Phone, HubSpot, Claude. You chose them for reasons, and they work. Our job is to put a standard behind them, not to sell you different ones.
Wherever the team is
Two or three of you are in The Point on a given day. Erik is in Connecticut, sales is in Colorado and South Florida, Derek is wherever the meeting is, and the analyst is in India. Every tool on this page installs, monitors, and responds the same way whether the laptop is on Rocky Point or in a hotel. And when something needs hands, Ybor City to Rocky Point is fifteen minutes across town.
Proof
We've spent two decades supporting regulated, remote, and lean teams, several of them the same size as Gator when they started. We're happy to put you in touch.
Lions World Vision Institute
A 20-year partnership that grew with them from 4 employees and one branch to nearly 400 across ten states, with the security and compliance work included the whole way. We didn't get in their way.
Donor Services Laboratory
A regulated laboratory whose leadership wanted security they could show an auditor, not just install. We run their environment day to day and handle the questionnaires and corrective-action plans their partners require.
The Fechtel Company
A construction firm where money moves by email every day. They came to us for responsive support and straight answers, and their staff know exactly who to call the moment a message looks wrong.
Investment
Not per incident, not per hour, not "we'll see." When you hire, the number grows with you. When someone leaves, it drops. You don't have a server, so there's no server line. Only two things start on day one: the monthly number and the getting-started fee. The build-out is quoted on its own, after the site walk.
Manage + Fortify
Everything handled, and the security layer on every machine
$175/user/mo
Manage at $150 and Fortify at $25, one combined rate per full user: Gator email, Drive, and a computer we manage
Light seat
The analyst in India, and anyone like him
$75/user/mo
A Gator email and scoped access on their own computer. Account managed and secured, no helpdesk for the device
Getting started
The standard, put in place once
$2,500one-time
Agents, the Workspace and licensing reviews, the firewall assessment, the baseline, the one-phone policy, the runbooks, the Zoom main-line move, the written standard
Your environment, by the numbers
≈ $1,475/mo
Eight full users and one light seat, the way Erik counted it on the call. Full users have Gator email and a computer we manage. Light users have Gator email and scoped access on their own device.
Change the counts to match reality, or to see what the intern and the client-service hire do to the number. We settle the real count together on the walkthrough. Google Workspace and Microsoft licensing stay billed as they are, or consolidate onto our invoice, your call.
No server line. If a server ever shows up, backup and recovery for it is $150 a month per server, and you'd approve it first.
The same eight people, a different kind of Tuesday. Every line on the right is on this page.
| What happens when | Today | With Diversicom |
|---|---|---|
| Something breaks | Erik, the traders, then Gemini | One number, a person in minutes |
| Someone starts | Order a computer, set it up yourselves | Ready before day one, from the runbook |
| Someone leaves | Change the passwords you remember | Every door closed the same hour, in writing |
| Phones | Work mail on personal phones, no way back | One phone, a work side we can wipe |
| What's on the machines | Antivirus, probably. Windows version, unsure | A written baseline, checked automatically |
| Google Workspace | Managed by whoever's admin this week | Hardened: MFA everywhere, retention verified |
| Compliance or insurer asks | Pull it together | Hand them the file |
| The new office | Contractor, then figure out the network | Designed with you, two carriers, working on move-in day |
| Derek on hotel Wi-Fi | A text to Erik | A call to us, a machine that protects itself |
| The price | Specialist quotes that felt onerous | $175 per person, no server line, no minimums |
Month to month after the first year. The headcount is the one number we still confirm together, and the build-out is the one number we won't guess at.
Straight talk
Transparency up front. The pricing above is based on the assumptions below. We confirm each on the walkthrough and review any material change with you before proceeding.
Next steps
But what actually matters is this. We're a Tampa managed-IT firm, twenty-five years in, in the same Ybor City office for twenty of them. Big enough to staff a real helpdesk and a real security practice, small enough that you're a name here, not an account number. Some of our longest-standing clients came to us at your size and grew to a hundred times it. We didn't get in their way, and we'd like the chance not to get in yours. Here's all it takes:
Prepared September 2026 · pricing valid for 60 days from delivery.